Complete mapping
Flowchart: from when a customer arrives to sale/delivery completion. No surprises.
Assessment: see exactly where you lose money
Many small businesses operate without knowing how work really flows. I give you a clear map: who does what, in what order, where it gets stuck, how long it takes. With improvement priorities ranked by impact.
The problem nobody wants to admit
Your team operates without a clear map of how work flows. Each person does things "their way" and timelines stretch for no clear reason. Manager blames warehouse, warehouse blames sales, sales blames the system. Nobody has real visibility into where time is lost.
- Nobody can explain why an order takes 5 days to process.
- Each department thinks the bottleneck is somewhere else.
- There are redundant steps nobody dares to remove because "that's how it's always been done".
- Money lost to inefficiency is "invisible" because it's spread across many tasks.
What the assessment gives you
A clear visual map of how your business works: who does what, when, why and where it gets stuck. Time analysis. Identification of steps that add no value. Report with improvements ranked by impact (what to automate first).
Bottleneck identification
Where most time is lost. Where there's duplication. What steps add no value.
Time analysis
How long each step takes. Who is stretched thin and who has spare capacity.
Clear priorities
Improvements ranked by impact: what to automate first to save most time/money.
From confusion to operational clarity
Before
- 1 Manager thinks the problem is in the warehouse.
- 2 Warehouse blames sales for poorly recorded orders.
- 3 Sales says the system is slow.
- 4 Nobody has clarity. Wasted costs keep happening.
After
- 1 Full flow is mapped: takes 5 hours, but 3 add no value.
- 2 I find that 40% of time is waiting between departments.
- 3 Automating 2 specific steps saves 2 hours daily.
- 4 Result is documented. Everyone sees the same thing. Agreement on solution.
Illustrative example. Every project is designed around your actual process.
My process: 2-3 weeks, no disruption
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Interviews with your team
I talk with each person in the process: what they do, how long, what they wait for, what slows them.
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Live observation
I watch work flow in real time. I measure times. I identify what nobody mentions but exists.
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Data analysis
I review records, emails, transaction times. I validate what I heard with numbers.
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Visual mapping and report
I document everything in clear diagrams. Improvement priorities ranked by impact. Specific recommendations.
Frequently asked questions
How long does the assessment take?
Usually 2-3 weeks: interviews, observation, analysis and report. Depends on size of your operation.
Do my people have to stop working?
No. Interviews are quick (30 minutes per person) on their normal schedule. Observation is passive.
What happens after the assessment?
You have the map and priorities. If you want, I implement improvements. If not, use the report internally for decisions.
Does it help if my processes are very informal?
Especially. Informal processes have the most room to improve. And the most savings potential.
Is the report visible to my whole team?
Yes. I share it with everyone. So they understand what can improve and why.
How much does it cost?
Fixed price based on team size and operational complexity. Investment that pays back through improvements (typically 3-6 months).
You might also need
How much time do you think you're losing without knowing?
Tell me what your main flow is (order, service, manufacturing). I'll show what I'd see in an assessment, no obligation to do it yet.